Our Quality Policy is defined and strongly driven by the following management principles and behaviors:

 

Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the needs of their customers as well

Achieve our commitments for quality, cost, and schedule

Enhance the systematic research and use of best preventive practices at all levels and ensure reliable risk management

Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys

Develop staff competencies, creativity, empowerment and accountability through appropriate development programs and show strong management involvement and commitment

5M strives to be the best provider of inspection services in the industry. Through the use of these guiding principles, everyone in 5M is accountable for fully satisfying our customers by meeting or exceeding their needs and expectations with best-in-class solutions and services. Our goal is 100% customer satisfaction 100% of the time.

Customer focus

Leadership

Engagement of people

Process approach

Improvement

Evidence-based decision making

Relationship management